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Terms & Conditions

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Welcome to Askur Properties. Please read these terms and conditions carefully before confirming your booking. By making a reservation, you agree to abide by these policies.

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RESERVATIONS & PAYMENTS

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  • All bookings must be confirmed via email and are subject to availability.

  • An invoice will be sent 30 days before your scheduled arrival.

  • Full payment is required 25 days before check-in.

  • ​​Guests must provide accurate information during the booking process, as any discrepancies may lead to cancellation without a refund. 

  • Guests must be at least 18 years old to book accommodations.

  • Prices include applicable taxes unless specified otherwise. 

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CANCELLATION POLICY

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  • Cancellations made at least 26 days before arrival will receive a full refund.

  • Cancellations after this period and no-shows will be charged in full.

  • Any additional services or extras requested will be billed at checkout unless agreed upon in advance.

  • If the property becomes inaccessible due to unforeseen circumstances, we will offer an alternative booking date at no additional cost, subject to availability.

  • Neither Askur Properties nor Hosts are liable for cancellations due to unforeseen events such as  force majeure, natural disasters or government restrictions.

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GUEST POLICY

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  • Only registered guests listed in the booking are allowed on the premises.

  • Third-party visitors are not permitted. But Guests are allowed on site 08:00 - 00:00

 

CHECK-IN & CHECK-OUT

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  • Check-in: From 15:00 (entry after 23:00 requires a prior night booking).

  • Check-out: By 11:00.

  • Late departures may result in an extra night’s charge unless pre-approved.

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OCCUPANCY LIMITS

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  • The property may only be occupied by the number of guests specified in the reservation.

  • This includes access to meals, drinks, and amenities.

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HOUSE RULES

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  • Smoking is prohibited inside the property.

  • No pets allowed.

  • Guests are expected to consume alcohol responsibly..

  • Alcohol can be pre-ordered through our team. Please inquire at the time of booking.

  • Outside food and snacks are not permitted in the property.

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GUEST CONDUCT

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  • All guests are expected to behave in a respectful and lawful manner.

  • Any disruptive, inappropriate, or illegal behavior will result in immediate eviction without a refund.

  • Guests will be held responsible for any damage caused to the property, its facilities, or staff.

  • Children must be supervised at all times, especially near hot tubs, saunas, gym equipment, fireplaces, and on the extended grounds of the property.

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PRIVATE CHEF & HOST SERVICES

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  • If your stay includes a private chef, all dietary requirements must be provided at least 7 days before arrival.

  • The chef’s menu will be pre-set and confirmed before arrival. Late requests may not be accommodated.

  • Daily housekeeping is managed by our staff. Laundry services are available upon request for an additional fee.

PROPERTY FACILITIES

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  • Guests may use all available facilities but do so at their own risk.

  • The company does not provide supervision or assistance for facility use unless requested.

  • Guests must follow all posted safety guidelines.

  • Only plastic glasses are permitted in hot tubs, and no food is allowed in or near the tubs.

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ADDITIONAL SERVICES (AVAILABLE UPON REQUEST)

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  • Baby cot: Complimentary for children under 5 years old.

  • Lunch boxes, welcome gifts, pre-stocked fridge, and bar service: Available at an extra cost.

  • Private guides, drivers, or itinerary planning: Available at an additional charge.

 

LIABILITY & RESPONSIBILITY

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  • Guests assume full responsibility for their own safety and that of their group while staying on the property.

  • Askur Properties is not liable for personal injury, loss, or damage to personal belongings or vehicles.

  • If a property is sold, we will make every effort to secure alternative accommodations. If no suitable option is available, a full refund will be issued.

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VIOLATION OF TERMS

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  • Any breach of these policies may result in immediate termination of the stay without a refund.

  • The company reserves the right to enter the property if necessary and request guests to vacate.

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LEGAL & DISPUTES

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  • These terms are governed by Icelandic law. Any disputes will be handled in accordance with Icelandic legal jurisdiction, of which will be settled in Icelandic court.

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REPORTING ISSUES

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  • Any concerns should be reported as soon as possible upon arrival so that we can resolve them promptly.

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Askur Properties reserves the right to update these terms at their discretion.

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